Last Updated: 20 April 2026

1. Introduction

This Cookie Policy explains how Leogem Property Projects (“Leogem”, “we”, “us”) uses cookies and similar technologies when you visit our website or digital platforms (“Platforms”).

By using our Platforms, you consent to the use of cookies as outlined below, subject to your selected preferences.

This Policy should be read together with our Privacy Policy.

2. What Are Cookies?

Cookies are small text files stored on your device when you visit a website. They help websites function efficiently, improve user experience, and provide insights into user behaviour.

Cookies may be:

• Session Cookies (deleted after your session ends)
• Persistent Cookies (stored for a defined period)
• First-party Cookies (set by Leogem)
• Third-party Cookies (set by external providers)

3. How We Use Cookies

We use cookies to:

• Ensure our website functions correctly
• Understand how users interact with our Platforms
• Improve performance and user experience
• Deliver relevant advertising and marketing
• Enhance security and prevent fraud

4. Types of Cookies We Use

Some cookies are provided by third parties such as Google and Meta (Facebook) for analytics and advertising purposes.  

5. Third-Party Technologies

We use:

Google Analytics & Advertising

• Tracks user behaviour (anonymised)
• Improves website performance
• Supports targeted advertising

Facebook Pixel

• Measures ad performance
• Tracks conversions
• Builds custom audiences

These tools may collect:

• IP address
• Browser and device data
• Website interaction behaviour  

6. Your Cookie Choices

You have full control over your cookie preferences.

You can:

• Accept all cookies
• Reject non-essential cookies
• Customise cookie settings
• Withdraw consent at any time

You can also manage cookies through your browser settings.

Note: Disabling certain cookies may impact website functionality.

7. Interest-Based Advertising

We may use cookies to deliver personalised advertising based on your browsing behaviour.

To opt out of third-party behavioural advertising, you may visit:

• www.youronlinechoices.com
• www.networkadvertising.org  

8. Data Sharing

In some cases, cookie data may be shared with trusted third-party providers.

This may be considered “data sharing” under certain laws.

Leogem ensures all third parties comply with applicable data protection regulations.

9. Consent Management

When you first visit our website, you will be presented with a cookie consent banner.

You may:

• Accept all cookies
• Reject non-essential cookies
• Manage your preferences

You may update your preferences at any time.

10. Changes to This Policy

Leogem reserves the right to update this Cookie Policy at any time.

Updates will be published on this page.

11. Contact

For any questions regarding this Cookie Policy:

📧 [email protected]

📄 Download Full Cookie Policy

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🔥REFUND / CANCELLATION POLICY 

Refund & Cancellation Policy

Last Updated: 20 April 2026

1. Nature of Transactions

All transactions with Leogem Property Projects relate to the purchase of immovable property or associated reservation agreements.

As such, refunds are not governed by standard retail or eCommerce refund principles.

2. Reservation Fees / Deposits

Where a reservation fee or deposit is paid:

• This amount may be non-refundable, depending on the terms of the specific agreement signed
• Refunds (if applicable) will be governed strictly by the signed Offer to Purchase or Reservation Agreement

3. Cooling-Off Period (Where Applicable)

In terms of South African law, certain transactions may qualify for a statutory cooling-off period.

Where applicable:

• Buyers may cancel within the legally prescribed period
• Refunds will be processed in accordance with legal requirements

4. Failed or Declined Applications

If a transaction does not proceed due to:

• Bond rejection
• Failure to meet financial requirements

Refunds may be processed subject to agreement terms and administrative deductions.

5. Administrative Costs

Leogem reserves the right to deduct reasonable administrative or processing fees where refunds are applicable.

6. Refund Processing

Approved refunds will be:

• Processed to the original payment method
• Subject to verification and compliance checks
• Completed within a reasonable timeframe

7. Dispute Resolution

Any disputes regarding refunds must be:

• Submitted in writing
• Reviewed in line with contractual agreements

8. Contact

📧 [email protected]